Toum Tiou II Cruise

1. Alteration of schedule and cruise itinerary

Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries maybe subject to alterations and delays at short notice.

2. Change point of embarkation and disembarkation

Should it prove difficult to embark or disembark passengers at the scheduled points, Toum Tiou II Cruise is not liable to bear any extra cost of transporting passengers to and from the revised point of joining the cruise or disembarking unless passengers or their agents have purchased a complete package tour which includes land services from us. Any reason for changing the points of embarkation or disembarkation cannot count as a reason for cancelling this contract.

3. Deposit:

3.1. For booking with less than 02 cabins
30% deposit is required at the time of booking
70% of the balance shall be made 45 days prior to departure

3.2. For booking from 02 cabins and more
30% deposit is required at the time of booking
30% (second) payment by 125 days prior to departure
Balance 95 days prior to departure

4. Cancellation by us

In the event that we are unable to provide cruise services to passengers with confirmed bookings or departures where occupancy is less than 5 cabins, Toum Tiou II Cruise reserves the rights to cancel the journey giving all passengers with confirmed bookings 30 days prior notice of this intention. An alternative cruise vessel (similar itinerary and ship category) or an alternative departure date will be offered subject to availability. Any surcharges or difference in cruise prices will be born or reimbursed byToum Tiou II Cruise. If this alternative date or the alternative vessel is not acceptable to the passenger any down payments made for the cancelled cruise will be refunded. In the event that a passenger has cancelled and paid cancellation fees and Toum Tiou II Cruise subsequently cancels that departure then any cancellation fees (and down payment) will be refunded in full on the request of the passenger.

5. Cancellation by Customer

If you want to cancel your booking, you must inform us via fax or email. The followings cancellation charges will be applied:

5.1. For booking with less than 02 cabins

Cancellations made 95 days or more before departure: 0% charge
Cancellations made 94 to 65 days prior to departure: 15% charge of total price
Cancellations made 64 to 35 days prior to departure: 35% charge of total price
Cancellations made 34 to 25 days prior to departure: 55% charge of total price
Cancellations made less than 25 days prior to departure or no show: 100% charge of total price

5.2. For booking from 02 cabins and more

Cancellations made 185 days or more before departure: 15% charge of total price
Cancellations made 184 to 125 days prior to departure: 35% charge of total price
Cancellations made 124 to 95 days prior to departure: 65% charge of total price
Cancellations made less than 95 days prior to departure or no show: 100% charge of total price

*In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.

6. Children Price & Extra Bed

Infants below the age of 4 years may sleep in their parent's cabin at no extra charge but we cannot guarantee the availability of a cot and parents are to provide their own baby food. 
Children of 4 years and over must occupy their own berth and pay 30% of total cabin rate.

7. Insurance 

We strongly advise travelers to purchase trip cancellation insurance. In this case, guests will be reimbursed the cost of air tickets and other non-refundable trip payments. We also highly recommend guests to get international medical, baggage loss and delay insurance in the case of bad situations. Toum Tiou II Cruise will take no responsibility for lost or stolen personal belongings.

8. Health conditions 

Clients should seek advice from their doctor regarding relevant inoculations and prophylactics for travel in the Mekong Delta and must be fully insured to cover any risk of medical repatriation and Toum Tiou II Cruise is in no way responsible for such liabilities.

9. Dietary needs

For travelers with special dietary needs, they should contact with us at least 30 days prior to embarkation. The cruise liner will make the outmost effort to provide special dietary needs and requests basing on product’s availability.

10. Clients must abide by these terms and Toum Tiou II Cruise reserve the right to either cancel an existing reservation or to refuse passage in the event that these terms have not been adhered to.